FAQ

FAQ

What payment options do I have?


You can either deposit the amount of your order to our bank account or pay via credit card using Peiraios Bank epay payment system.

BANK ACCOUNT DETAILS

BANK NAME: PIRAEUS BANK
IBAN: GR80 0172 0800 0050 8003 9862 702
SWIFT: PIRBGRAA
BENEFICIARY NAME: ELEFTHERIOU AIKATERINI



How can I can take care of my jewelry?


All our jewelry are handcrafted and made of sterling silver 925. For its plating we use K18 and white rhodium plating Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver jewelry will retain its beauty and character forever.

You can read all the information for caring your jewelry here



What size should I choose?


Please use the size guide here to help you choose the right size for you.



Do you deliver abroad?


We deliver all around globe. Different charges are applied depending on the delivery country. More information regarding shipment and delivery can be found here.



I want to return my order. What shall I do?


The easiest way to return (cancel or exchange) an order is the following:

Send an e-mail to Customer Service at info@eleftherioujewelry.com with the subject line:
“Return/Exchange of order number xxxxxxxxx” (insert your order number which can be found on your Order Confirmation).

Fill in the return form that came with your package and enclose it with your package when you return it. Remember to fill in your order number so that we can find you in our system and refund your money.

Our Return Policy is published on this page.

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